Jacqueline Whitmore is a leading international etiquette expert and the founder of The Protocol School of Palm Beach. She is the author of Business Class: Etiquette Essentials for Success at Work (St. Martin's Press, 2005), and Poised for Success (St. Martin's Press, November 2011). Jacqueline travels all over the world presenting seminars ranging from techno-etiquette and professional presence to business etiquette and cross-cultural protocol. She also offers train-the-trainer courses to men and women who want to start their own etiquette business. Jacqueline is a popular source for media outlets including The New York Times, USA Today, The Wall Street Journal, Glamour, Time, Fortune, Cosmopolitan, Women's Day, Women's Health, and O: The Oprah Magazine, among others. She has appeared on a variety of television and radio shows including ABC's 20/20, The Fox Report with Shepard Smith, CNN's Anderson Cooper 360°, ExtraTV, CNBC, and NPR.